ABMU Health Board is conducting an independent review into Tŷ Olwen and the wider palliative care service. The main aim of this review is to ensure that the service continues to provide the best possible care and support to those people who currently use the service and those who will use it in the future (whether as patients or family members).

The review will be led by Roger Rowett from Taith and take place from October 17 through to February 18. Roger will be talking to a range of people and your views and ideas are very important. We would like to know what you think is working well and your ideas about how the service could work differently. You can respond in one of the following ways:

  1. Email responses to the questions at the end of this communication by the 15th December. Emails to be sent to Roger at
  2. Email or telephone call (01824 790892) to arrange a telephone conversation with Roger at a time to suit you. If you leave a telephone message please leave your name, telephone number and best time to talk on the phone.
  3. Letter to ‘Roger Rowett, Llainalaw, Llandyrnog, Denbighshire LL16 4HB’ answering the questions at the bottom of this communication by the 15th December.

Finally, there will be a one-day meeting on Tuesday 13th February 2018 from 10am to 4pm (venue to be agreed) in order to share the findings and to propose how the service could move forwards. If you would like to come to this workshop please email Roger on or contact an administrator at Tŷ Olwen. We cannot guarantee everyone who requests to attend will be able to do so, this will depend on numbers. However, be assured that everyone will receive information about any actions agreed.


QUESTIONS – these will inform your written responses or discussions with Roger

1. Describe a time when you received care or support from the Palliative Care Service that made the most positive difference to you or your relative. Also talk about what contributed to this – i.e. what was it that made it a positive experience for you?

2. Describe the things that would make the most positive difference to your quality of life. This might include more of what you already receive, care and support provided in different ways or care and support that is not available now.

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